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The Financial Aid Office often receives inquiries about payment processing issues, so below we’ve provided some information that should be of use, when trying to figure out who it is you need to speak to about payment processing.

Payment Process: Tuition Payment Issues

The department at IE that handles payment issues related to tuition is the Administration Department.  In all likelyhood you will be speaking with Mónica Aragones or one of her skilled team members.  To get in touch with them you can either call the main line at IE (+34 91 568 9600) or you can email the Admissions Department team (admissions@ie.edu) and one of the Admissions Department assistants will forward on your request to Administration.

Payment Process: Discussing Your Payment Plan

Please speak directly with the Admissions Department assistant for your program by sending an email to admissions@ie.edu and specifying your personal details (name, program, intake month/year, etc.) and that you need to speak to someone about your playment plan.  One of the Admissions Assistants can help you navigate issues related to your payment plan.

Payment Process: Place Reservation and IE Foundation Contribution Payments

Please speak directly with the Admissions Department assistant for your program by sending an email to admissions@ie.edu and specifying your personal details (name, program, intake month/year, etc.) and that you need to speak to someone about your playment plan.  One of the Admissions Assistants can help you confirm that your place reservation fee and IE Foundation contribution has been received.

Payment Process: Sallie Mae Loans

So you’ve worked through the Sallie Mae loan process and the entirety of the funds have been transferred to IE, but how does IE get you the balance of the funds not used to cover your tuition and related fees?  Essentially, once we’ve discounted your pending balance owing to IE, we transfer the difference remaining to an account Financial Aid sets up for you at Caja Madrid, once you are in Madrid or ahead of your arrival.  To learn more about how to open a bank account at Caja Madrid, with the Financial Aid Office’s help, see: Opening An Account | Abrir una cuenta.

More information also available at Bank Accounts | Cuentas bancarias .

Payment Process: Caja Madrid Loans

Once you sign your loan contract at Caja Madrid, the funds are directly transferred to IE.  The difference left over remains in an account Financial Aid sets up for you at Caja Madrid before you arrive, or which you set up yourself once you arrive.  Generally all you have to do when you arrive in Madrid to set up an account is to go to the bank and sign the required documentation and provide your ID numbers.  However, you can learn more about how to open a bank account at Caja Madrid at: Opening An Account | Abrir una cuenta.

See Bank Accounts | Cuentas bancarias for more information on the Caja Madrid accounts.

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