20
Apr

The 6-step process for accessing your Caja Madrid account online is:

  1. Go to www.cajamadrid.es
  2. Click”Entrar” under “Oficina Internet” in the top left corner.
  3. Click “English” in the top right corner.
  4. Enter your user code: passport or ID number (without letters).
  5. Enter your password: debit card PIN (4 digit number) click “Enter” and then on the Enter button again.
  6. You can change your password and your signature (8 digit number – code to confirm operations on line) by clicking on “14. MULTI-ACCESS”. If you change your password, this will automatically change your debit card PIN at the same time.

If you have questions about the specific transaction, the number to call is 902.246.810 (operator assistance in Spanish) or 902.114.015 (operator assistance in English, French and German between 8h00 and 21h00).

Directions in Spanish:

  1. Vaya a www.cajamadrid.es
  2. Haga clic en “Entrar” debajo de “Oficina Internet” en la parte superior izquierda.
  3. Haga clic en “Castellano” o “English” en la parte superior derecha.
  4. Teclee su identificador: número de DNI/ID o pasaporte (sin letras).
  5. Teclee su clave: PIN de la tarjeta de débito (número de 4 dígitos) y haga clic en “>Anotar” y luego “Entrar”.
  6. Puede cambiar su clave y su firma electrónica (número de 8 dígitos – código para confirmar operaciones on line) haciendo clic en “14. MULTIACCESO”. Si usted cambia su clave, esto hará que automáticamente se cambie el PIN de la tarjeta de débito al mismo tiempo.

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