22
Apr

As an IE student with a Caja Madrid account, you now have access an sms alert service that allows you to know when a charge is made to your debit or credit card, and when funds are withdrawn from your account. 

While the terms are listed below, the main value for you is peace of mind: if you are worried that someone may make an unauthorized charge to your account, or want to be sure that if for some reason you lose your card (or in the case of theft) that you are aware of transactions being made in your name, this service allows you to keep tabs on your Caja Madrid bank account.

What’s more: you can set up the alert service so that you are notified of other transactions as well such a bill payments, alerts when your bank account balance reaches a certain level, periodic account balance updates, alerts when your account has been accessed online, and many other options as well.

Language: while the service is only available in Spanish, the messages are basic and short, so even if you aren’t fluent in Spanish, this is a service that could be very valuable for you.

Terms:

  1. No set up fee or monthly charge for the service.  Once maximum “free” alerts have been reached, low rate is charged on a “pay per use” basis.
  2. Maximum of 50 “free” alerts every 6 months (more or less 8 monthly, 100 SMS alerts included annually).
  3. Additional alerts over and above 50 cost just 0.15€ (again, you have 50 alerts every 6 months).
  4. When you are alerted, and if you have questions about the specific transaction, the number to call is 902.246.810 (operator assistance in Spanish) or 902.114.015 (operator assistance in English, French and German between 8h00 and 21h00).

To set up the service on your account, stop the our Caja Madrid branch located at Calle Serrano, 114 Monday-Wednesday + Friday from 08h00 to 14h00, or Thursdays from 08h00 to 14h00 and 17h00 to 19h00.  You will need to see one of the customer service representatives to set up the service.

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