To receive your correspondence (monthly statements, transaction receipt, etc) online:

  1.  Follow steps 1 to 5 to login.
  2. Click “13 CORRESPONDENCE” on the left.
  3. Click  “aquí”
  4. Click “alta servicio” on the left.
  5. In the “Nº Tarjeta”  field, enter you debit card number (16 digits)
  6. In the “DNI” field, enter you passport/NIE or ID number (without letters)
  7. In the “Clave” field, enter your debit card PIN.
  8. Click  “>Aceptar”
  9. Click  “>Imprimir” or “>Guardar” at the bottom of the page
  10. Click  “>Aceptar” at the bottom of the same page
  11. Uncheck the box if you do not wish to receive information about new Caja Madrid products.
  12. Click  “>Aceptar”
  13. On the next screen click  “>Aceptar”
  14. Click “>Mi buzón” in the left to see your correspondence.

Para recibir correspondencia por Internet:

  1. Siga los pasos del 1 al 5 para entrar.
  2. Haga clic en “13 CORRESPONDENCIA” en la parte izquierda
  3. Haga clic en palabra “aquí”
  4. Haga clic en “alta servicio” en la parte izquierda.
  5. En “Nº Tarjeta” teclee el número de su tarjeta de débito (16 dígitos)
  6. En “DNI”: teclee su número de pasaporte/NIE o DNI (sin letras)
  7. En “Clave” teclee su número PIN de su tarjeta de débito.
  8. Haga clic en “>Aceptar”
  9. Al final de la página haga clic en “>Imprimir” o “>Guardar”
  10. Al final de la misma página haga clic en “>Aceptar”
  11. Quite el visé si no quiere recibir información sobre nuevos productos de Caja Madrid.
  12. Haga clic en “>Aceptar”
  13. En la siguiente pantalla haga clic en “>Aceptar”
  14. Haga clic en “>Mi buzón” en la parte derecha para ver su correspondencia.


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