We often receive requests for assistance related to payments processing, and so this post clarifies the relationship between IE Financial Aid, IE’s Administration Department and you the student.
Who does what?
1) Student: works with IE Financial Aid before they start their program on issues related to funding support for their program via scholarships, fellowships and/or loans. Students must have their financial plan in place before they start their program, and IE Financial Aid is their support service before starting their program. Students work with the Administration Department when it comes time to process payments (tuition and program-related fees).
2) IE Financial Aid: coaches students on how to fund their programs, taking advantage of scholarships, fellowships and student loans when are where appropriate. We also handle all processing of applications for grants provided by the IE Foundation (scholarships and fellowships), loan applications for loan programs and partners, and we’re even able to open bank accounts for students before there arrival to Madrid. The contact email for IE Financial Aid is firstname.lastname@example.org.
3) IE Administration Department: helps students with regards to their payments to IE, which include tuition fee payments, the contribution to the IE Foundation, Beyond Borders Experience fee payments and other program related payments. If you have questions about your pending student account balance, want to notify IE of payments made (send proof of payment for example) or if for some extenuating circumstance you’ll be a little late in making a tuition payment as stipulated in your admissions contract, then you need to contact the Administration Department. The contact email for the IE Administration Department is AdministracionClientes@ie.edu  -be careful with the spelling: it’s administracion (Spanish spelling) and it’s clientes (plural).
Conclusion: while the student works with IE Financial Aid prior to starting their program for everything related to scholarships, fellowships and loans, the student coordinates directly with the IE Administration Department once they’ve started their program and for matters specifically related to payment processing.